For Lincom Solutions, consulting really is about putting ourselves in the Customer’s position and listening. Whilst we can tell you that our Consultants are ITIL and MOF certified practitioners or that we use frameworks such as MSF for our designs this really does not quite sum it up in plain English. One of our consultants recently put it best when he was explaining to a new prospective Customer just how Lincom delivered consulting services – he said “It is all about ratios, our Consultants come with two ears and one mouth so we expect them to listen twice as much as they talk…”
That is an accurate summary, when we find a Customer who has some ideas around what the feel they need we will sit down with them and listen. When we have a Customer who may have been confused by too much information we try to find a way to help simplify the problem and therefore provide clarity for developing a solution. Only after we have listened, digested and understood what is needed will we provide recommendations to our Customers.
What you won’t see with Lincom Consultants is ‘dependency based consulting’. We do not desire to transplant ourselves into an organisation just for long term financial gains. For us it is about moving the Customer towards their goal – and if this is not happening then we just are not doing our job as Consultants. Knowledge transfer is one of the foundation stones that our consulting practice is based upon.
How We Help
Sometimes we come across a Customer who has never experienced true IT consulting. Because our personnel have worked extensively across many industries we provide real insight for Customers who need guidance. In addition to guidance, our people adhere to ethical standards and practices so we aim to provide governenace as well. These two deliverable mean that our Consultants are focused on adding real value to the Customers who allow us to service them.
Our Experience
Lincom Consultants all have a minimum of 15 years experience in the IT industry. We look for Consultants who have a wide range of skills in multiple industries. What is comes down to is ‘real world’ experience and while it is great to be able to avoid problems in the first place it is comforting to know that it is experience that will help get you out of trouble when IT problems occur. Our Consulting team is made up of people who have worked for companies such as Microsoft, IBM, HP, EMC, BHP, ANZ, NAB, Fujitsu, Qantas, Jetstar - just to name a few. And in addition to these large multinational brands our people have expertise working with Local, State and Federal Government agencies across a range of areas.
How We Measure Success
After each engagement, we ask our Customers to perform a post implementation review of the engagement. We ask them to spend some time assessing just how they feel we went, how we performed and the quality of the end solution. When then sit down with them and go through response to see if we have in any way failed to meet their expectations Customers. If something was amiss we will try to learn why this happened so that we can adjust our engagement differently the next time. In fact in most cases these post implementation reviews are so positive they actually help the Customer formulate the next scope of work that they want to proceed with. So to answer the question of how we measure success? Simple – return business from the Customer.